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Refund policy

In order to receive a refund of the last payment, users must email support@or contact us by phone +31 20 570 3170 within the first 30 days after renewal date.

Users may only be entitled to a subscription fee refund if they have not used their membership’s benefits.

Please note that the fee of the trial period is non-refundable.

When a refund has been made, your subscription will be cancelled automatically and therefore you will no longer have access to prizefrenzy.com nor will you be eligible to receive a welcome bonus.

If you entered any competition that will end after we have given a refund, you will no longer be entitled to receive the product in the competition.

If a chargeback has been done on a subscription fee, you are no longer entitled to any refund.

Please be informed that your bank might charge you for a currency exchange with your purchase. This currency exchange will not be entitled for a refund.

Methods of cancellation

Members can always cancel their subscription by sending an email to support@ or by calling our customer service at +31 20 570 3170. Please specify the email address, name and address you used during your registration.

Members can also cancel their subscription directly through their Prize Frenzy account under the section "My Account"/"Cancel my subscription".